The client admin can configure the following client-level settings and values:

  • Password and Account Policy
  • Right to be Forgotten
  • User Metadata
  • Single Sign-On
  • Regular Expressions
  • Custom Agent Statuses
  • Routing Attributes
  • Custom Fields
  • Tags
  • Dashboard and Menu Customization
  • Custom User Permissions
  • Unresponsive Chats
  • Priority Management
  • Other Settings
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