Priority Management

Client admin can define a queue priority of a chat on a scale of P1 to P9, wherein P1 is the highest and P9 is the lowest priority. The admins can even configure a custom name and custom color for each priority that helps for easy identification of a chat priority in the queue.

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Note

  • An admin cannot delete or disable a particular priority level.
  • Across the platform, the static priority names (P1, P2โ€ฆ) will be displayed with their respective color codes by default. The custom name will be displayed upon hovering over the priority label.