HomeGuidesAPI ReferenceChangelogDiscussions

Custom Agent Statuses

Webex Engage allows the client admins to define custom statuses for the agents to choose from. The statuses help the managers know what agents do when they are not accepting chats.

Follow these steps to add the custom status:

  1. Go to Settings > Custom Agent Statuses.
  2. Click Add Status and enter the Status Name.
    Once the status is added, it will be available in the Customer Care Executive console drop-down list.
1910
  1. Likewise, you can add multiple statuses and click Save Changes.
    The success message appears on the screen.