Privileges

After a successful login, the agent will be navigated to the chat console. An agent can even click on the Chat icon on the left pane of the application to navigate to the chat console page. Here, agents can initiate, manage, and track chats.

This section covers the below modules:

• Queue
• My Chats
• Browser Notifications
• Sound Notifications
• Conversation Panel
• Customer Details
• Templates
• Search
• Social Mentions
• Inter-team Chat Notifications

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Note

All the features accessible to agents are also accessible to team managers.