Offline Reports

This feature enables team managers and analysts to request the generation of a report. This request is then queued in the system. The report can be downloaded when the report status changes to Available. The reports can also be scheduled daily/weekly/monthly.

To navigate to offline reports:
Go to Customer Care Console > Reports > Offline Reports. The following screen appears.

The following reports can be downloaded by the team manager for reference:

• Customer Response Time
• Template Usage Summary
• No Response from Customer
• Unanswered Messages by Agents
• Sent Message Logs
• Chats Not Created
• Login Activity
• Sent and Received Message Logs
• Broadcast Logs
• Chat Priority Logs