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Offline Reports

This feature enables team managers and analysts to request the generation of a report. This request is then queued in the system. The report can be downloaded when the report status changes to Available. The reports can also be scheduled daily/weekly/monthly.

To navigate to offline reports:
Go to Customer Care Console > Reports > Offline Reports. The following screen appears.


The following reports can be downloaded by the team manager for reference:

  • Customer Response Time
  • Template Usage Summary
  • No Response from Customer
  • Unanswered Messages by Agents
  • Sent Message Logs
  • Chats Not Created
  • Login Activity
  • Sent and Received Message Logs
  • Broadcast Logs
  • Chat Priority Logs