Login Activity
This feature enables the team managers and analysts to keep track of the login time of the agents.
Generate Report
To request for report generation,
- Click Generate Report in the Login Activity section of the page to display the calendar in the pop-up window.
- Select the date range from the given calendar and click OK. A pop-up window will be displayed notifying that the request is queued for processing the report. Refer the image below.
- Click View Requested Reports to view the status of the requested report. The requested report will be initially in the Pending status. Refer the image below.
- Once the status changes to Available, the Team Manager can click Download Icon to download the report.
To Schedule a Report
- Click Schedule Report button on the Offline Reports screen.
The following pop-up window appears.
- Select the File Format.
- It is recommended to select .xls option for reports on email channel as .csv files are likely to be malformed with email body content.
- Select the Periodicity.
- Select the File Destination.
- If you select Email radio button, a text box appears.
- Enter the email ids of the list of users to whom the report has to be sent.
- If you select SFTP Path radio button, the list of SFTP paths configured by the client admin under File Destinations screen (Client Admin Console > Settings > File Destinations) will appear.
- Select the SFTP Path.
- If you select AWS S3 Bucket radio button, the list of AWS S3 Buckets configured by the client admin under File Destinations screen (Client Admin Console > Settings > File Destinations) will appear.
- Select the AWS S3 Bucket.
- Click Save.
A confirmation message appears on the screen.
To Cancel a Scheduled Report
- Click Schedule Report button in the respective report section. The Schedule Report pop-up window will be displayed.
- Click Cancel Report.
The report will be cancelled, and a confirmation message appears on the screen.
Updated about 2 years ago