Auto Response

The auto-response feature enables you to set up an auto-response message in case there is no activity on a chat. You can specify the no-activity period, and the allowed values for the no-activity period are 1 day, 2 days, and 7 days. Webex Engage supports maximum Three auto-responses in the auto-response settings.

To navigate to auto-response settings, go to Agent Console > Settings > Cases > Auto Response.

To configure an auto-response,

1. Select the Check if there has been any message sent to the customer or received from the customer previously and send an automated message checkbox.
2. Set the No Activity Period by selecting the number of days from the drop-down list.
3. Compose the auto response message in the text box.

4. Click Add Another Message to further add messages (you can add a maximum of three messages).
5. Click Save changes to save the settings.