Flagged Reports

This report displays information related to the chats flagged by the agents.

To view flagged reports,

1. Navigate to Customer Care Console > Reports > Flagged Reports.

2. Choose the flag from the "Flags" drop-down list.
3. Select the date range between which the flagged chats need to be displayed.
4. Click "Search" to view the flagged chats.

5. Click "Chat" icon under the action column to view the chat history of a particular chat.

6. To search any specific log, enter the "Keyword" in the search field and the related results will be displayed on the screen.

Filter: The report can be sorted in ascending or descending order based on Channel, Status, or Agent ID.