This feature enables the team managers and analysts to "View" the chat outcomes marked by agents before closing the chat.
To download chat outcomes log reports,
- Navigate to Customer Care Console > Reports > Chat Outcome Logs.
- Select the date range between which the outcomes of the chats need to be displayed.
- Click "Generate Report" to view the logs on the Interface.
- Click "Download Report" to download the logs as a .csv file.
- To search for a specific log, enter the "Keyword" in the search field and the related results will be displayed on the screen.
Filter: The report can be sorted in ascending or descending order based on Outcome, Chat ID, Channel, Agent ID, or Outcome DateTime.
Updated about 1 year ago