Navigating within Webex Engage

On successful login, the team managers will navigate to the Webex Engage dashboard page.

The team manager can access the following menus:

• Chat console
• Search
• Social mentions
• (This module populates when the team manager has access to handle social channels i.e. Twitter and Facebook)
• Real-time dashboard
• Reports
• Settings

Apart from the menus mentioned above, the other features available on the chat console page are:

• Availability status
• Switching teams
• Customer details
• Templates
• Help
• Sign-out

The functionality of each feature is explained in the subsequent sections.