On successful login, the team managers will navigate to the Webex Engage dashboard page.
The team manager can access the following menus:
- Chat console
- Social mentions
- (This module populates when the team manager has access to handle social channels i.e. Twitter and Facebook)
- Real-time dashboard
Apart from the menus mentioned above, the other features available on the chat console page are:
- Availability status
- Switching teams
- Customer details
The functionality of each feature is explained in the subsequent sections.
Updated 6 months ago