Broadcast Logs

This feature enables the team managers and analysts to keep track of the broadcast messages sent by the agents to the customers. The team manager can Generate and Schedule reports.

Download Report

To request for report generation,

Click "Generate Report" in the "Login Activity" section of the page to display the calendar in the popup window.

Select the date range from the given calendar and click "OK". A pop-up window will be displayed notifying that the request is queued for processing the report. Refer the image below.

Click "View Requested Reports" to view the status of the requested report. The requested report will be initially in the "Pending" status. Refer screen below.

Once the status changes to "Available", the Team Manager can click "Download" icon to download the report.

To Schedule a Report

Click "Schedule Report" button on the Offline Reports screen.
The following pop-up window appears.

Select the "File Format".
It is recommended to select .xls option for reports on email channel as .csv files are likely to be malformed with email body content.

Select the "Periodicity".
Select the "File Destination".
If you select "Email" radio button, a text box appears.
Enter the email ids of the list of users to whom the report has to be sent.
If you select "SFTP Path" radio button, the list of SFTP paths configured by the client admin under File Destinations screen (Client Admin Console > Settings > File Destinations) will appear.

Select the "SFTP Path".
If you select "AWS S3 Bucket" radio button, the list of AWS S3 Buckets configured by the client admin under File Destinations screen (Client Admin Console > Settings > File Destinations) will appear.

Select the "AWS S3 Bucket".
Click "Save".
A confirmation message appears on the screen.

To Cancel a Scheduled Report

Click "Schedule Report" button in the respective report section. The Schedule Report pop-up window will be displayed.
Click "Cancel Report".

The report will be cancelled and a confirmation message appears on the screen.