Introduction

Webex Engage is a cloud-based omnichannel contact center application that lets businesses leverage the power of digital channels for customer support. It equips support agents with a unified console capable of initiating and replying to customers on a wide variety of digital and mobile channels such as SMS, Facebook Messenger, LiveChat, Email, Apple Messages for Business, and WhatsApp Business.

For more information about Webex Engage, visit our product page.

This manual is meant to serve as a full-fledged user guide for Webex Engage. It includes information on how customer care agents interact with customers on various channels and how administrators can configure the application to suit their business needs.

PDF versions of this user guide are available in the following languages:

• 1. Spanish
• 2. French