Switching Teams

A user on Webex Engage can be a part of multiple teams. A user can select the team they wish to operate from using the team selection drop-down on the top-right corner of the Chat Console. While switching between teams, a user can view the group under which each team exists. This allows users to identify their teams based on the group name quickly.

To switch between the teams:
Select the required team from the drop-down list in the Chat Console to switch to the required team and display related modules.

The switching team dropdown displays In Queue and Pending Response chats information.

In Queue: A cumulative list of chats waiting in the team's queue can be viewed under this section.

Pending Response: The total count of chats awaiting response from a particular agent can be viewed under this section.

These stats are presented at an individual team level as well as at a consolidated level. The consolidated count includes the current team metrics as well.