Custom Agent Statuses
Webex Engage provides an ability to the client admins to define custom statuses for the agents to choose from. The statuses help the managers know what agents are doing when they are not accepting chats.
Follow these steps to add the custom status:
- Go to Settings > Custom Agent Statuses.
- Click Add Status and enter the Status Name.
Once the status is added, it will be available within the drop-down list on the Customer Care Executive console.
- Likewise, you can add multiple statuses and click Save Changes.
The success message appears on the screen.
Updated over 2 years ago