Discussions

Out of Office

can you put an out of office on for all agents and all chats. We need to stop messages until Monday

Posted by null over 1 year ago

Pasting message to send and log disparity

Why does a word with an apostrophe pasted into message field send fine to customer and look good on console but come out as a series of special characters on log reports?

Posted by Nigel Jones over 1 year ago

Can you get an IP address of the customer speaking to you?

Currently we have an annoying web chat visitor who we want to ban, the only way I can s ee of blocking them is with an IP address in the website asset, but **how do I find their IP**?

Posted by undefined about 4 years ago

Chat history

As a customer, can i see all chat history or just the current chat that i am on?

Posted by null over 4 years ago

How to disable an asset

Hi, how do i disable the web chat feature on our website - cheers, Toby

Posted by null over 4 years ago

Does IMI supports mobile SDK for chat inapp?

Posted by undefined over 4 years ago

Page Not found 404

In v3.4,v3.5,v3.6 ---> API Reference ---> Getting Page not found 404 error

Posted by null almost 5 years ago

Placed on hold

Recently put on hold by you

Posted by undefined about 5 years ago

Assign a short code

How do we assign a short code to an agent?

Posted by null over 5 years ago

Is it possible to tell the Customer which position they are on the Queue?

Posted by undefined over 5 years ago