Discussions

Out of Office

can you put an out of office on for all agents and all chats. We need to stop messages until Monday

Posted by null almost 2 years ago

Pasting message to send and log disparity

Why does a word with an apostrophe pasted into message field send fine to customer and look good on console but come out as a series of special characters on log reports?

Posted by Nigel Jones almost 2 years ago

Can you get an IP address of the customer speaking to you?

Currently we have an annoying web chat visitor who we want to ban, the only way I can s ee of blocking them is with an IP address in the website asset, but how do I find their IP?

Posted by undefined over 4 years ago

Chat history

As a customer, can i see all chat history or just the current chat that i am on?

Posted by null almost 5 years ago

How to disable an asset

Hi, how do i disable the web chat feature on our website - cheers, Toby

Posted by null almost 5 years ago

Does IMI supports mobile SDK for chat inapp?

Does IMI supports mobile SDK for chat inapp?

Posted by undefined almost 5 years ago

Page Not found 404

In v3.4,v3.5,v3.6 ---> API Reference ---> Getting Page not found 404 error

Posted by null over 5 years ago

Placed on hold

Recently put on hold by you

Posted by undefined over 5 years ago

Assign a short code

How do we assign a short code to an agent?

Posted by null over 5 years ago

Is it possible to tell the Customer which position they are on the Queue?

Is it possible to tell the Customer which position they are on the Queue?

Posted by undefined almost 6 years ago